INDIA’S TOP BPO PLAYERS

The National Association of Software and Services Companies (Nasscom) released the names of the biggest employers in the Indian IT-BPO services sector.

GENPACT

Genpact has a headcount of over 26,000.

Genpact was born in 1997 as the India-based business process operations for GE Capital. In 2005, with equity investments from General Atlantic and Oak Hill Capital Partners, it became an independent company and was rebranded Genpact. It is India's No. 1 BPO firm.

Genpact manages business for companies around the world with a network of more than 30 operations centres in nine countries. Genpact offers services in finance and accounting, collections and customer service, insurance, supply chain and procurement, analytics, enterprise application and IT infrastructure.

TCS

TCS is the largest IT employer in India with more than 126,000 employees.

TCS BPO is one of the leading players in the outsourcing industry. It offers services in areas such as finance and accounting, banking, HR outsourcing, KPO, insurance, payroll, healthcare, telecom, media, travel and entertainment.

TCS operates from more than 41 countries and has more than 155 offices across the globe. Its head office in India is located in Bangalore. It has branches in Mumbai, Gurgaon, Goa, Hyderabad, Pune, Lucknow and many other places in India.

While Tata Consultancy Services is India's top software company, TCS BPO established a stronghold in the BPO space.

INFOSYS

Infosys Technologies had 1,04,850 employees as on March 31, 2009.

Infosys BPO Ltd, the business process outsourcing subsidiary of Infosys Technologies, was set up in April 2002. Today, it is ranked among the leading BPO companies in India by Nasscom, Dataquest, the International Association of Outsourcing Professionals, Red Herring, FAO Today and NelsonHall.

Infosys BPO focuses on integrated end-to-end outsourcing through lesser costs. Infosys BPO operates in India, the Czech Republic,.

WIPRO

Wipro had 98,521 employees as of June 30, 2009.

Wipro BPO has carved a unique position in the outsourcing industry. In 2002, Wipro took a quantum jump in the BPO services by acquiring the then Spectramind. Wipro BPO Solutions, complements the services offered by Wipro Technologies, making it one of the largest BPO service players.

The company operates out of 10 different locations (India and Eastern Europe) serves clients across the globe. Wipro BPO clientele spans across banking and capital markets, insurance, travel and hospitality, hi-tech manufacturing, telecom and healthcare sectors.

COGNIZANT

With 50 global delivery centers and about over 63,000 associates, Cognizant combines a unique onsite/offshore delivery model infused by a distinct culture of customer satisfaction.

A member of the Nasdaq-100 Index and S&P 500 Index, Cognizant is a Forbes Global 2000 company and a member of the Fortune 1000 and is ranked among the top information technology companies in BusinessWeek's Info Tech 100, Hot Growth and Top 50 Performers listings.

HCL TECH

HCL Tech had 54,026 employees as on March 31, 2009.

HCL BPO, a division of HCL Technologies Limited was established in 2001. With over 13,200 professionals operating out of India and Northern Ireland, HCL BPO runs fourteen delivery centres across India, UK and Malaysia.

HCL BPO offers multilingual support in eight European languages and eight Asia, Pacific and Africa Collections (APAC) languages.

HCL BPO's focuses on sectors like telecom, retail, banking and financial services, insurance, hi-tech & manufacturing, and media, publishing and entertainment.

Shiv Nadar is the founder, chairman and chief strategy officer of HCL Technologies.

HP INDIA

HP India has close to 50,000 employees.

HP is a technology company that operates in more than 170 countries around the world. It explores how technology and services can help people and companies address their problems and challenges, and realise their possibilities, aspirations and dreams.

Stanford University classmates Bill Hewlett and Dave Packard founded HP in 1939. The company's first product, built in a Palo Alto garage, was an audio oscillator-- an electronic test instrument used by sound engineers.

MPHASIS

MphasiS employs over 30,000 people.

MphasiS BPO provides value-added voice and transaction-based contact center and business process outsourcing services to Fortune 500 companies worldwide.

Its strengths include customising onshore, nearshore, and offshore solutions. Its BPO centres in Bangalore, Mangalore, Pune, Mumbai, Noida, Ahmedabad and Puducherry in India offer English language support, and the Tijuana, Mexico facility offers Spanish and bilingual solutions to target the Hispanic market in the US.

INTELENET

Intelenet has about 28,000 employees.

The company's focus is on providing solutions to global organisations seeking to reduce costs while consistently maintaining superior service levels.

Their solutions extend across all strata of BPO, technology and consulting and can be applied to organisations in industries as diverse as banking and finance, insurance, retail, telecom, information technology, travel and hospitality.

Areas of operation: Australia, India, Philippines, Mauritius, USA, Central America.

IBM DAKSH

IBM Daksh has over 27,000 employees.

IBM Daksh was created by four profesionals -- Sanjiv Agarwal, Pawan Vaish, MJ Aravind and Venkat Tedanki -- who saw a great opportunity in the business process outsourcing space. With no business model to follow, it was a big challenge to set up the company.

IBM Daksh is known for a good leadership, a focussed vision and an undying passion. In April 2004, IBM Corporation acquired Daksh e-Services to serve as a global hub to manage business processes for clients from across the world.

A Nasscom statement said that the IT-BPO sector reached $58.8 billion in FY08-09 up from $52 billion in FY07-08, showing resilience defying global economic meltdown.

The export revenues for the Indian IT-BPO industry recorded growth of 16.3 per cent and clocked revenues of $46.3 billion in FY08-09 up from $40.4 billion in FY07-08. The domestic segment grew by 21% to register revenues of Rs 570 billion in FY08-09 from Rs 470 billion in FY07-08.

Other big BPO employers in India are:

11. Tech Mahindra Ltd

12. Aegis Ltd

13. WNS Global Services (P) Ltd

14. Firstsource Solutions Ltd

15. CSC India Pvt Ltd

16. Patni Computer Systems Ltd

17. Larsen & Toubro Infotech Ltd

18. Hinduja Global Solutions Pvt Ltd

19. Oracle Financial Services Software Ltd

20. Convergys India Services